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Frequently asked
questions
Getting started with Keepsake
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Getting started
What is Keepsake?
How is Keepsake different from other memoir services?
Who is Keepsake for?
Do I need to be tech-savvy to use Keepsake?
How Keepsake works
What are projects and how do they work?
What makes Keepsake's prompts different?
Can I collaborate with family members who live overseas?
What if my elderly relative isn't comfortable with technology?
Pricing & subscriptions
How much does Keepsake cost?
What's included in my subscription?
How does the shared subscription work?
Can I try Keepsake before I pay?
How does pricing compare to overseas competitors?
Creating & printing books
How do I turn my stories into a printed book?
What do printed books look like?
How much do additional books cost?
Can I make changes after ordering a book?
Privacy & data
Who owns my family stories?
Can Keepsake staff read my family stories?
Can I control who sees different parts of my project?
How do you protect my family's privacy?
Where is my data stored and is it secure?
Technical questions
Can I add photos?
What file formats do you accept for photos?
Does Keepsake work on mobile phones and tablets?
What browsers does Keepsake support?
Collaboration & family access
How many people can work on one project?
Can collaborators see all my projects?
What if family members disagree about what to include?
Can I remove someone's access if needed?
Account & billing
Can I cancel my subscription anytime?
What happens to my shared subscription recipient if I cancel?
Can I change from monthly to annual billing?
Do you offer refunds?
Support & getting help
How do I get help if I'm stuck?
Do you offer phone support?
What if I need help getting my elderly relatives started?
Australian-specific questions
Why choose an Australian company over international alternatives?
Do you ship to New Zealand or other countries?
Are there any hidden costs for Australian customers?
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